The word “service” can have the same issue. I often use “an instance of the Service” to refer to a particular performance of a defined Service. But I have to say I don’t like the phrase. I just haven’t come up with anything better.

I also frequently see the term “service” misused in areas like intellectual property provisions, where the drafter says something like “We own all the rights to the service.” Generally, they don;t mean what they say. They mean either (or both) that they own the materials or information that the service produces or that they own the tools used to perform the service.

Chris Lemens