If You’ve Subscribed to My Blog Email Updates and You’re Wondering Why You Haven’t Received Any Yet, Read This

If you’ve subscribed to my blog email updates but haven’t received any—my most recent update was on August 14—you might want to try again. Allow me to explain:

Every week, or two, or three, I send to subscribers an email with links to my most recent blog posts. You can subscribe for my email updates by going here.

Last week a reader asked me why she hadn’t yet received any updates, even though she had clicked on the link in the confirmation email. On investigating, I found that not only that reader but also hundreds of others were listed as “Confirmation Pending.” With respect to at least that one reader, some roadblock in the system was blocking confirmation.

It turned out that my reader had been using Chrome; when she copied the confirmation link and opened it in a different browser, namely Internet Explorer, the system accepted her confirmation.

When I told GoDaddy this, they shrugged. More specifically, this is what they said:

Although browser issues do happen it does not occur very often. I can confirm that our system is optimized to minimize these types of issues, however, please note that these types of issues are out of our control as it has to do with specific settings on a persons particular browser. I can assure you as well that is its common to have lots of “Confirmation Pending” within Express Email Marketing as this is common with all Email Marketing Campaigns to not have all respondents respond soon after the campaign and many may not respond at all. This is just the way Email Marketing works.

But I find it highly unlikely that hundreds of people would subscribe and then lose interest by the time the confirmation email shows up a few seconds later. So if you’re one of the hundreds and would have liked to have received updates, I recommend that you (1) try subscribing and confirming a different browser, then (2) let me know what happens. If, as I suspect, it’s a systemic problem, I’ll then have a heart-to-heart with GoDaddy.

About the author

Ken Adams is the leading authority on how to say clearly whatever you want to say in a contract. He’s author of A Manual of Style for Contract Drafting, and he offers online and in-person training around the world. He’s also chief content officer of LegalSifter, Inc., a company that combines artificial intelligence and expertise to assist with review of contracts.